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Frequently Asked Questions
General
What is the purpose of Vital?
Vital aggregates health data from various trusted sources to provide personalized insights and health scores. It helps you track metrics such as blood pressure, oxygen levels, weight, and more, ultimately guiding you towards better health through data-driven recommendations.
What health data sources does Vital support?
Vital primarily integrates with Apple Health to gather your health metrics. For any metrics not covered by Apple Health, we provide custom tracking options that allow you to manually log and monitor additional health data.
User Onboarding & Data Connection
How do I connect my health data?
Select the 'Connect to Health' option during onboarding. Vital will request necessary permissions to access health information from Apple Health. If granted, your health data will be used to simplify profile setup and provide personalized insights.
What happens if I don't allow access to my health data?
You will still be able to use Vital through manual data entry for all health metrics you wish to track.
Health Data & Metrics
What types of health metrics are monitored?
Vital tracks several key metrics through Apple Health, including blood pressure (systolic and diastolic), blood oxygen level, respiratory rate, blood glucose, body fat percentage, resting heart rate, heart rate variability, and more. We also offer custom tracking options for any metrics not covered by Apple Health, enabling you to manually log and monitor additional health data for a more comprehensive health profile.
How is my health information presented?
Health data is summarized in intuitive dashboards that highlight your overall health score, detailed metrics, and historical trends. Visual charts and card-based layouts make it easy to understand your progress at a glance.
How are scores and insights calculated?
Vital processes your metric data using assessment algorithms that evaluate your health status. This process converts raw health measurements into a simple score and provides insights into whether your values are within a healthy range.
Troubleshooting & Support
What should I do if my health data doesn't load?
First, check that you have granted the required permissions. If the issue persists, try refreshing Vital's data. For prolonged issues, consult the in-app help section or contact support for further assistance.
How can I update or correct my health data?
You can manually update your data through Vital's interface. If automatic syncing from your connected health source fails, Vital will prompt you to input information manually so that your profile remains accurate.
Still Need Help?
Our support team is available 24/7 to assist you with any questions or concerns.